Last Updated: September 01, 2026

Please read these Terms and Conditions (“Terms”) carefully before using www.nextorderlab.com (the “Website”) or engaging Next Order Lab (“Next Order Lab,” “we,” “us,” or “our”) for services.

These Terms govern your use of the Website and provide general terms applicable to our services. If you engage Next Order Lab for services, the specific scope, deliverables, fees, timelines, and other project terms will be set out in a separate written agreement (the “Service Agreement”). If there is a conflict between these Terms and a Service Agreement, the Service Agreement will control with respect to that engagement.

By accessing or using the Website, you agree to these Terms. If you engage us for services, you also agree to the applicable Service Agreement.

1. Our Services

Next Order Lab provides done-for-you ecommerce consulting, strategy, implementation, and related services.

Depending on the engagement, our services may include product-finder experiences, recommendation logic, ecommerce email and SMS marketing, customer retention campaigns, automations, integrations, testing, optimization, and related implementation or advisory work.

The specific services, scope, deliverables, platforms, timelines, client responsibilities, and fees for each engagement will be described in the applicable Service Agreement.

2. Prohibited Uses

You agree not to misuse the Website or our services. You may not attempt to gain unauthorized access to systems or accounts, interfere with the operation or security of the Website, use our content or services for unlawful purposes, infringe the rights of others, or violate applicable laws or third-party terms.

3. Client Responsibilities

To complete an engagement, you agree to provide timely access, information, feedback, approvals, and assets reasonably required for the work. Depending on the engagement, this may include access to your ecommerce platform, website, product catalog, email or SMS platform, analytics, customer data, existing campaigns, brand assets, quiz or form tools, and other relevant systems.

You are responsible for the accuracy, completeness, and legality of the information, data, offers, claims, products, customer lists, and other materials you provide to us.

Where our work involves customer communications, email capture, SMS, marketing lists, or other processing of customer information, you are responsible for maintaining any permissions, consents, disclosures, and other legal requirements applicable to your business and customers, except to the extent otherwise expressly agreed in writing.

Delays in providing required access, information, feedback, or approvals may affect project timelines.

4. Payments, Third-Party Costs, and Refunds

Fees, payment schedules, and any ongoing service or support fees will be stated in the applicable Service Agreement.

Payments are due according to the terms specified in that agreement.

Payments may be processed through third-party payment or billing platforms. Use of those platforms may also be subject to their own terms, fees, and policies.

Unless otherwise stated in the Service Agreement, amounts paid for work already performed and non-refundable third-party costs incurred for an engagement are not refundable. Any additional cancellation or refund terms will be set out in the applicable Service Agreement.

You are responsible for third-party costs associated with the engagement unless otherwise agreed in writing. These may include ecommerce apps, quiz software, email or SMS platforms, analytics tools, integrations, hosting, or other services required for implementation.

5. Third-Party Tools and Platforms

Our services may involve third-party tools and platforms, such as ecommerce platforms, email and SMS marketing platforms, quiz or form software, analytics tools, website providers, customer-data platforms, and other applications or integrations.

Unless otherwise stated in the Service Agreement, you are responsible for maintaining required third-party accounts and paying applicable third-party fees.

We are not responsible for outages, service interruptions, policy changes, account restrictions, deliverability changes, feature changes, or other issues caused by third-party providers. Changes made by third-party providers may also affect functionality or require additional implementation work.

6. Email and SMS Communications

If you contact us, submit a form, complete an assessment or fit-check, or book a call, we may communicate with you regarding your inquiry, scheduling, potential engagement, or services.

We may also send marketing communications where permitted by applicable law. Where consent is required for particular email, SMS, or other communications, we will request or rely on appropriate consent as required.

You may unsubscribe from marketing emails using the unsubscribe option provided in the message. For SMS communications, you may reply STOP or otherwise communicate that you no longer wish to receive messages.

Opting out of marketing communications does not prevent us from sending necessary non-marketing communications relating to an active inquiry, scheduled call, transaction, or client engagement.

7. Intellectual Property

You retain ownership of materials you provide to us, including your trademarks, branding, product information, customer-facing content, images, data, and other client-owned materials.

Next Order Lab retains ownership of its pre-existing methodologies, processes, frameworks, templates, strategies, know-how, systems, and other materials that were not created exclusively for your engagement.

Unless otherwise stated in the Service Agreement, upon full payment of all applicable fees, you own the final deliverables created specifically and exclusively for your business. This does not include Next Order Lab’s pre-existing methodologies, processes, frameworks, templates, strategies, know-how, systems, or other reusable materials incorporated into or used to create those deliverables.

Any third-party software, applications, templates, fonts, plugins, platforms, or other third-party materials remain subject to their respective licenses and terms.

8. Disclaimer of Warranties and No Guarantees

Except as expressly stated in a Service Agreement, the Website and our services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

We do not guarantee specific business or performance results, including increases in sales, revenue, conversion rates, average order value, customer retention, repeat purchases, email or SMS revenue, engagement rates, deliverability, or other business metrics.

Results may depend on factors outside our control, including website traffic, product selection, pricing, offers, customer demand, audience quality, list quality, sending reputation, platform policies, client decisions, and third-party platform performance.

Our responsibility is to provide the services and deliverables described in the applicable Service Agreement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Next Order Lab will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the Website or our services.

To the maximum extent permitted by applicable law, our total liability for any claim arising from or relating to a particular service engagement will not exceed the amount paid to Next Order Lab for the services giving rise to that claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

10. Termination

We may suspend or terminate services if you materially breach these Terms or the applicable Service Agreement, fail to pay amounts when due, misuse our services, or engage in unlawful activity related to the engagement.

You may terminate services according to the terms of the applicable Service Agreement. Payment obligations, refunds, treatment of work already completed, and any continuing rights or obligations after termination will be governed by the Service Agreement and these Terms.

11. Force Majeure

Next Order Lab will not be liable for delays or failure to perform caused by events beyond our reasonable control, including internet or infrastructure outages, third-party platform failures, acts of government, natural disasters, war, labor disputes, or other events beyond our reasonable control. Where appropriate, affected timelines may be reasonably extended.

12. Governing Law

These Terms and any dispute arising from them are governed by the laws of the Republic of Tajikistan, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

13. Dispute Resolution / Venue

Subject to any different dispute-resolution terms stated in an applicable Service Agreement, disputes arising out of or relating to these Terms will be subject to the jurisdiction of the competent courts of the Republic of Tajikistan.

14. Privacy

Our collection and use of personal information in connection with the Website and our services is described in our Privacy Policy.

When we process customer or shopper information on behalf of a client, our handling of that information may also be governed by the applicable Service Agreement and any additional data-processing terms agreed between the parties.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Changes to these Website Terms do not modify an existing Service Agreement unless the parties agree otherwise in writing.

16. Contact

Questions about these Terms may be sent to:
Email: [email protected]